PLAT Terms and Conditions

1. Agreement to These Terms

These Terms and Conditions ("Terms") govern access to and use of the PLAT platform, including its web application, related services, and documentation (collectively, the "Service"), operated by Cemented Solutions ("we", "us", or "our"). By creating an account, accepting these Terms during registration, or using the Service, you agree to be bound by these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company, and "Customer" refers to that company.

2. The Service

PLAT is a business software platform for commercial trade contractors covering estimating, job costing, field operations, time tracking, plan management, and document management. The Service is provided to each Customer in a dedicated tenant environment. The Service is intended for business use only and is not offered to consumers.

3. Accounts and Access

• You must provide accurate, current, and complete information when creating an account and keep it up to date.
• You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of any suspected unauthorized access.
• Customer administrators control which users may access the Customer's tenant, the roles and permissions assigned to them, and the seat tiers they occupy.
• We may require multi-factor authentication for some or all users as a condition of access.

4. Subscriptions, Seats, and Fees

• The Service is sold as a subscription consisting of a platform fee plus per-seat license fees. Seat types and their included capabilities are described at the time of purchase or in your order.
• Fees are billed in advance on a recurring basis through our payment processor. You authorize recurring charges to your chosen payment method.
• Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.
• Subscription plans include a stated active storage allowance. Usage beyond included allowances may incur additional fees as described in your plan.
• We may change pricing with reasonable prior notice; changes take effect at your next renewal.
• Except as required by law or expressly stated in these Terms, fees are non-refundable.

5. Customer Data

• "Customer Data" means all data submitted to the Service by or for the Customer, including estimates, job records, time entries, plans, documents, and contact records.
• Customer Data belongs to the Customer. We claim no ownership of it.
• You grant us a limited license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service.
• You are responsible for the accuracy and lawfulness of Customer Data, including having a lawful basis to submit personal information about your employees and other individuals (for example, time tracking records).
• We handle personal information as described in our Privacy Policy.

6. Acceptable Use

You agree not to, and not to permit any user to:

• Use the Service in violation of applicable law or third-party rights;
• Attempt to access another customer's tenant, probe or circumvent security or access controls, or interfere with the integrity or performance of the Service;
• Upload malicious code or content you do not have the right to use;
• Resell, sublicense, or provide the Service to third parties except to your own authorized users;
• Reverse engineer or copy the Service or use it to build a competing product;
• Use automated means to scrape or bulk-extract data other than through features we provide for that purpose.

7. Security and Audit Logging

We maintain administrative, technical, and organizational safeguards designed to protect Customer Data, including tenant isolation, encryption in transit, and role-based access controls. The Service records detailed audit logs of meaningful user and system actions (including the acting user, timestamp, IP address, and change context) to support security, accountability, and Customer compliance needs. Audit logs are retained on an append-only basis and are available to authorized Customer administrators within the Service.

8. Third-Party Services

The Service relies on third-party providers, such as cloud infrastructure and storage, payment processing, and optional single sign-on through identity providers you choose (for example, Google or Microsoft). Your use of a third-party service is governed by that provider's own terms. We are not responsible for third-party services we do not control.

9. Intellectual Property

We and our licensors own the Service, including all software, design, and documentation, and all related intellectual property rights. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription for your internal business purposes. If you provide feedback or suggestions, we may use them without restriction or obligation.

10. Confidentiality

Each party agrees to protect the other's non-public information received in connection with the Service with at least reasonable care, to use it only as needed to perform under these Terms, and not to disclose it except to personnel and advisors bound by confidentiality obligations, or as required by law.

11. Suspension and Termination

• Either party may terminate the subscription as described in the applicable order, or if the other party materially breaches these Terms and fails to cure within thirty (30) days of notice.
• We may suspend access immediately where reasonably necessary to address a security risk, unlawful use, or non-payment.
• Upon termination, your right to use the Service ends. For thirty (30) days after termination we will, on request, make Customer Data available for export in a commonly used format, after which we may delete it, subject to legal retention obligations and our audit log retention practices.

12. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. The Service is a tool that supports your business processes; you remain responsible for your estimates, bids, payroll inputs, and other business decisions and outputs.

13. Limitation of Liability

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) each party's total aggregate liability arising out of or relating to the Service will not exceed the amounts paid by the Customer for the Service in the twelve (12) months preceding the event giving rise to the claim. These limits do not apply to a party's indemnification obligations, breach of confidentiality, or a Customer's payment obligations.

14. Indemnification

You will defend and indemnify us against third-party claims arising from Customer Data or your use of the Service in violation of these Terms or applicable law. We will defend and indemnify you against third-party claims alleging that the Service, as provided by us and used as permitted, infringes that third party's intellectual property rights.

15. Governing Law

These Terms are governed by the laws of the jurisdiction stated in your order or, if none is stated, the jurisdiction in which Cemented Solutions is organized, without regard to conflict-of-laws rules. The parties will resolve disputes in the courts of that jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will provide reasonable notice, for example by email or an in-product notice, before it takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. The "Last updated" date above reflects the current version.

17. Contact

Questions about these Terms can be sent to [email protected].